https://www.youtube.com/watch?v=Xjc19AijXD8 The other day, one of the pharmacists I work with was waiting on a patient. This patient, Mr G, became angry about the price of his prescription. He swore at the pharmacist, called him a nose hole and said, “Pluck you!” as he walked away.* The pharmacist thinks that Mr. G. is the real … Continue reading 4 Steps To Resolve Conflict